Welcome to our Help Center 👋

⚙️ General

Can my staff use the dashboard & app instead of me?

You can grant access to any member of your staff

Written by Orders Made Simple
Updated 2 months ago

Can anyone use my OMS account?

Only you can authorise users for your account

Written by Orders Made Simple
Updated 2 months ago

Can I integrate OMS with my POS/till?

Please contact us for POS/till integration

Written by Orders Made Simple
Updated 2 months ago

Can you integrate with my current management systems?

Please contact us for management system integration

Written by Orders Made Simple
Updated 2 months ago

Can I integrate OMS with my accounting software?

We will be adding accounting software integration soon

Written by Orders Made Simple
Updated 2 months ago

How much does OMS cost?

OMS is free to use

Written by Orders Made Simple
Updated 2 months ago
Written by Orders Made Simple
Updated 2 months ago

What is the 'Order Deadline'?

Never miss an order with the 'order deadline' feature

Written by Orders Made Simple
Updated 2 months ago

How do I change my card details?

Contact us to change your card details

Written by Orders Made Simple
Updated 2 months ago

Am I able to get credit terms?

Credit terms are available

Written by Orders Made Simple
Updated 2 months ago

What happens if the supplier doesn't deliver the correct amount?

Get in touch and we will help sort out any issues

Written by Orders Made Simple
Updated 2 months ago

Do I receive a delivery note when stock is delivered?

Yes delivery notes will be given when stock is delivered

Written by Orders Made Simple
Updated 2 months ago
Written by Orders Made Simple
Updated 2 months ago

Where do you currently operate?

We are looking to operate throughout the UK soon

Written by Orders Made Simple
Updated 2 months ago

How many suppliers do you have on OMS?

More and more suppliers are joining every week

Written by Orders Made Simple
Updated 2 months ago
Written by Orders Made Simple
Updated 2 months ago

Are there minimum orders on OMS?

Minimum orders are set by suppliers

Written by Orders Made Simple
Updated 2 months ago

What if my current suppliers aren't on OMS?

We'll try and onboard all your existing suppliers

Written by Orders Made Simple
Updated 2 months ago

Can I have all of my suppliers on OMS?

All your suppliers in one place

Written by Orders Made Simple
Updated 2 months ago
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💻 Dashboard

What does the 'Favourite' tick box feature do?

Add products to your 'favourites list'

Written by Orders Made Simple
Updated 2 months ago

How do I view previous invoices?

View previous invoices in the 'invoices' tab

Written by Orders Made Simple
Updated 2 months ago

When I search, I am not getting any results?

Please make sure all search filters are clear

Written by Orders Made Simple
Updated 2 months ago

How do I change the categories my invoice is split up into?

Product 'type' changes your invoice categories

Written by Orders Made Simple
Updated 2 months ago

How do I filter by type?

You can filter by type in the catalogue section

Written by Orders Made Simple
Updated 2 months ago

How do I filter by suppliers?

You can filter by suppliers in the catalogue section

Written by Orders Made Simple
Updated 2 months ago

What is 'Default Quantity'?

The default amount of any product

Written by Orders Made Simple
Updated 2 months ago

How do I edit products on my app?

Customise products via the dashboard

Written by Orders Made Simple
Updated 2 months ago

How do I find new products to add to my app?

Add products via our extensive dashboard catalogue

Written by Orders Made Simple
Updated 2 months ago

How do I manage my prices?

Our catalogue allows check and compare prices

Written by Orders Made Simple
Updated 2 months ago

How can I get my OMS invoices to my accountant?

Invoices can be downloaded from the dashboard

Written by Orders Made Simple
Updated 2 months ago

Do I get a VAT invoice/receipt?

Invoices can be found in the dashboard

Written by Orders Made Simple
Updated 2 months ago
Written by Orders Made Simple
Updated 2 months ago
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📱 App

How long does it take to set up our OMS app?

We aim to have your app ready to go within 3 days

Written by Orders Made Simple
Updated 2 months ago

Can I search by supplier on the app?

You can't search by supplier on the app at present

Written by Orders Made Simple
Updated 2 months ago

How do I turn off the automatic ordering?

Toggle automatic ordering 'on' or 'off'

Written by Orders Made Simple
Updated 2 months ago

My app won't let me order, why?

Please enter your card details before ordering

Written by Orders Made Simple
Updated 2 months ago

How do I log into my Venue on the OMS app?

Your venue cade can be found on your dashboard

Written by Orders Made Simple
Updated 2 months ago

How do I know when a supplier will deliver?

Our app informs you of supplier delivery timescales

Written by Orders Made Simple
Updated 2 months ago

Do all suppliers deliver the next day?

Our app informs you of supplier delivery timescales

Written by Orders Made Simple
Updated 2 months ago
Written by Orders Made Simple
Updated 2 months ago

What are the suppliers delivery days?

Delivery days are set by the suppliers

Written by Orders Made Simple
Updated 2 months ago

Can I set up a standing order for a supplier on the app?

Standing orders are named as 'weekly orders'

Written by Orders Made Simple
Updated 2 months ago

I use an iPad as a till, would the OMS app work on there?

Our app works on ipads and other mobile devices

Written by Orders Made Simple
Updated 2 months ago
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